It’s been a long year. For the large majority of us, even with experience telecommuting, working from home has never gone like this before. As an executive recruiter, I’ve always believed that employee experience is the single greatest predictor of employee success and retention. I also believe that the key to understanding employee experience is communicating. Ask good questions, listen intentionally, follow up, role model, observe. But lately, I think that most managers whose employees were abruptly thrust out of the office and into instant telecommuting, it’s growing increasingly difficult to have a good sense of how each individual is really doing.